Below you will find frequently asked questions (FAQ) that our customers have before purchasing the theme.
If you have any further questions, please send them to example@domain.com .
- All
- Pre-Sale Questions
- Technical and thematic questions
Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.
If we are unavailable, please send us an email and we will get back to you within 20 to 36 hours!
Pre-Sale Questions
Yes, it will be fully compatible.
Please make sure you follow the steps below:
1/ Download the package from themeforest.net (the file is in ZIP format).
2/ Unzip the file you just downloaded (don't forget this step).
3/ Locate this file: ella-xxx-sections-ready.zip in the Ella Sections Ready xxx folder and then simply upload the ella-xxx-sections-ready.zip file to your Shopify store.
- If you want to use the RTL version of Ella, please locate this file: ella-xxx-sections-ready-rtl.zip in the Ella Sections Ready xxx RTL folder and then simply upload the ella-xxx-sections-ready-rtl.zip file to your Shopify store.
- If you want to install the child theme, please go to the corresponding theme folder.
To save your time and reach our support quickly, please follow these steps:
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Create a staff account for us (with permissions for themes and settings) http://docs.shopify.com/manual/settings/account/staff-members
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Take a screenshot or video of the problem you are experiencing.
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Specify which template and version you are using.
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Describe clearly how the problem can be reproduced.
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Send all information (employee account, screenshot, video, template name and version, description of the problems, link) to email@domain.com
Yes, we will help you install the template if necessary.
Yes, we do. Please send your customization requests to email@domain.com, and we will provide you with our quote. Thank you.
We don't typically offer support on weekends, except in urgent cases. In these cases, simply indicate "Urgent" in your email, and we'll get back to you as soon as possible.
1/ Create a staff account for us (with permissions for themes and settings) http://docs.shopify.com/manual/settings/account/staff-members
2/ Take a screenshot or video of the problem that occurred.
3/ Specify which template and version you are using.
4/ Describe clearly how the problem can be reproduced.
5/ Submit a support ticket here: https://halosoft.ticksy.com/ . Our support team will get back to you as soon as possible, please be patient.
Technical and thematic questions
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
Use overlay text to give your customers insights into your brand. Choose images and text that match your style and story.
