Order or Delivery

Shipment status is not updating

Table of contents

  1. What you should check now
  2. When missing updates are normal
  3. When you should contact our customer service
  4. Required information for an inquiry

1. What you should check now

  • Open the tracking directly on the shipping carrier's website and check the date and time of the last scan.
  • Keep in mind weekends and holidays, when shipments are sometimes not processed or scanned.
  • Check that the delivery address and phone number in your order are correct.

2. When missing updates are normal

  • During the first 24–48 hours after shipping, the carrier may be delayed in registering the shipment.
  • On weekends and holidays, tracking information may remain unchanged for longer.
  • For international shipments, there may be longer intervals between scans from one transport leg to the next.

3. When you should contact our customer service

  • The shipment status has not been updated for at least 5 business days.
  • The last scan shows an unusual or clearly incorrect location.
  • The tracking indicates that the shipment is damaged or is being held by customs.

4. Required information for an inquiry

  • Order number
  • Tracking number
  • Date of last tracking update
That solved my problem.
Maximum 600 characters