Payment or invoice

How can I download the invoice?

Table of contents

  1. Invoice after purchase
  2. Pro forma invoice before purchase
  3. When you should contact our customer service
  4. Required information for a request

1. Invoice after purchase

  • After the order is placed, the invoice is automatically sent to the email address provided at the time of purchase.
  • If the email does not arrive, also check your spam and promotions folders.
  • For standard invoice delivery, you do not need to submit an additional request.

2. Pro forma invoice before purchase

  • If you need a pro forma invoice before placing an order, send us the desired products and quantities.
  • Also provide the complete billing details and the delivery address.
  • Processing a request for a pro forma invoice can take up to 2 business days.

3. When you should contact our customer service

  • You have not received an invoice within 24 hours of the order confirmation.
  • The issued invoice contains incorrect details.
  • You need another copy of the invoice.

4. Required information for a request

  • Order number
  • Email address used at the time of purchase
  • Type of request, e.g. missing invoice, data correction, or invoice copy
  • For a pro forma invoice: billing details, delivery address, and desired products and quantities
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